The following terms and conditions govern all use of the ITBOOST website and Software-as-a-Service products
(“Service”) and any assigned account (“Account”) used in connection with the Service and includes, but is not
limited to, any new features or tools which are added to the current Service, or any related content, services, or
products provided by ITBOOST Inc. (“ITBOOST”).
The Service is owned and operated by ITBOOST and is offered subject to your acceptance without modification of all
of the terms and conditions contained herein and all other operating rules, policies (including, without
the ITBOOST website (www.ITBOOST.com)
or through any of the ITBOOST subdomains (collectively, the “Site”) (collectively, the “Agreement”). These terms
and conditions are also replicated on the ITBOOST website (www.ITBOOST.com).
Please read this Agreement carefully before accessing or using the Service. By accessing or using any part of the
Service, you agree to become bound by the terms and conditions of this Agreement. If you do not agree to all the
terms and conditions of this agreement, then you may not access the Service. If these terms and conditions are
considered an offer by ITBOOST, acceptance is expressly limited to these terms. The Service is available only to
individuals who are at least 18 years old or the applicable state or provincial age of majority thereby allowing
you to legally enter into this Agreement.
In this Agreement, our customers and any of their staff members whom are given access to the Service are herein
referred to as “Subscribers”, and our customers’ customers who use the Service (e.g. to login and manage IT
documentation) are referred to as “Customers”.
The term of this Agreement begins on the date your Account is activated and continues on a month-to-month basis
until either party terminates this Agreement pursuant to the terms hereof.
2. Your Account
You are fully responsible for all activities that occur under the Account and any other actions taken in
connection with your Account by your Customers. You must not publish content in your Account in a misleading or
unlawful manner, including in a manner intended to trade on the name or reputation of others, and ITBOOST may
change or remove any description or keyword that it considers inappropriate or unlawful, or otherwise likely to
cause ITBOOST liability.
You must immediately notify ITBOOST of any fraudulent or unauthorized uses of ITBOOST, your Account, or any other
breaches of security. ITBOOST will not be liable for any acts or omissions by you, the Subscriber, your Customers,
or any other users of your Account, including any damages of any kind incurred as a result of such acts or
You must provide your full legal name, current address, valid email address, and any other information necessary
to complete the ITBOOST signup process.
Accounts registered in an automated fashion (e.g. by “bots”) are not permitted.
Your login may only be used by one person. Sharing a single user login between multiple people is not permitted.
You may create separate user logins for multiple people, provided your Account plan permits.
You are responsible for keeping your password (and any other users’ passwords under your Account) secure. ITBOOST
cannot and will not be held liable for any loss or damages from your failure to maintain the security of your
Account or passwords.
You must not upload or transmit any form of viruses or malicious code.
We have the right to suspend, restrict, or terminate your Account, without any notice to you, if we suspect any
form of fraudulent or malicious activity.
You must not use the Service for any illegal or unauthorized purpose and must not violate any laws in your
You are responsible for all activity on your Account, and for all charges incurred by your Account.
3. Payment of Fees, Refunds, and User Changes
Credit Card – A valid credit card is required to use the Service.
Monthly Fees – The monthly fee is based on the plan you selected via the Pricing page, unless a valid
promotional code entered during the signup process permits otherwise.
User Changes – You may change the number of users at any time. Added users are billed on a pro-rated basis
on the next month’s statement Removed users will not be reflected until the next billing period.
Refunds – ITBOOST provides a thirty (30) day money back guarantee and any refunds will be issues within the
first 30 days of signup. There will be no refunds after the 30 day test period. The refunds will also be issues for
administrative errors or where a representative of ITBOOST has expressly offered a refund.
Billing – Currency billing for the Service is in US Dollars (USD).
Taxes, levies, and duties – All fees are exclusive of all taxes, levies, or duties imposed by taxing authorities,
and you shall be responsible for payment of all such taxes, levies, or duties, except Accounts registered with a
Canadian billing address, which are billed applicable PST or GST sales tax, depending on the province specified for
the Account’s billing address.
Failure to Make Payment – In the event payment is not received for the Service due to a declined attempt to
charge your credit card, expired credit card, or otherwise, and payment is not received within 3 days of the
initial attempt, your Account will be suspended. If a suspended Account is not reactivated and the outstanding
Account balance paid in full within three (3) months, it will be cancelled and all Account data may be permanently
Credit Card Security – All credit card transactions are processed by a PCI-DSS Level 1 compliant 3rd party.
Credit card data is not stored in the Service or retained by ITBOOST at any time. ITBOOST reserves the
right at any time, and from time to time, to change providers at its discretion.
The Service includes access to email support. “Email support” means the ability to make requests for technical
support assistance by email or in-app at any time (with reasonable efforts by ITBOOST to respond within two
business days) concerning the use of the Service.
5. Copyright and Subscriber Data
Content – The Content published by ITBOOST through the Service, this Site, including, but not limited to,
You may not duplicate, copy, or reuse any portion of the Content without express written permission from ITBOOST
management. All Content uploaded or published by you via the Service must comply with copyright laws in your
All Service and their entire contents, features, and functionality (including, but not limited to, all
information, software, programs, source code, patches, text, displays, images, video, and audio, and the design,
selection, and arrangement thereof) are owned by ITBOOST, its licensors, or other providers of such material and
are protected by applicable United States and international copyright, trademark, patent, trade secret, and other
intellectual property or proprietary rights laws.
Copyright – Except for our rights in the software, we claim no copyright or intellectual property over the
Content you provide to the Service. Content you upload to the Service remain yours. However, by setting any content
to be publicly available, you agree to allow others to view and share your Content.
Subscriber Data – Subscriber data, pertaining to documentation or any derivatives thereof stored in the
Service (the “Subscriber Data”) shall be and remain the sole and exclusive property of you, the Subscriber. You are
able to export your Subscriber Data at any time from inside the application. ITBOOST is provided a license to
Subscriber Data hereunder for the sole and exclusive purpose of providing the Service, including a license to
store, record, transmit, maintain, and display Customer Data as necessary for the provisioning of the Service.
Other than its security obligations below (Security of Subscriber Data), ITBOOST assumes no responsibility or
liability for Subscriber Data, and the Subscriber shall be solely responsible for Subscriber and the consequences
of using, disclosing, storing, or transmitting it. The Service also allows Subscribers to integrate data from
several external systems into their Account. Only the Subscriber and system being integrated with is responsible
for this data.
Sensitive Subscriber Data – Unless the Subscriber has entered into a written agreement with ITBOOST to the
contrary, the Subscriber acknowledges that we are not a Business Associate or subcontractor (as defined in HIPAA).
The Subscriber must not submit, collect or use any “personal health information” as defined in 45 CFR §160.103
(“PHI”) of US Law, with or to the Service. The Subscriber agrees that we have no liability for PHI received from
the Subscriber, notwithstanding anything to the contrary herein. The Subscriber also acknowledges that the Service
is not designed to store credit card information as defined in PCI-DSS. ITBOOST uses external third-parties for the
purposes of credit card processing and storage relating to purchasing and renewing of the Subscription. This
information is not considered Subscriber Data and not covered by this clause.
Access to Subscriber Data – The operation of the Service requires that some employees have access to the
systems which store and process Subscriber Data. For example, in order to diagnose a problem a Subscriber is having
with the Service, we may need to access Subscriber Data. These employees are prohibited from using these
permissions to view Subscriber Data unless it is necessary to do so. We have technical controls and audit policies
in place to ensure that any access to Subscriber Data is appropriate.
Security of Subscriber Data – ITBOOST is built as a multi-tenant, Software-as-a-Service platform.
Individual subscriber data is secured between subscribers. Sharing of information between subscribers is possible
within the platform through granting external access, but this function can only be enabled by the subscriber
wishing to share data, not another subscriber or ITBOOST.
The company name, ITBOOST, and similar terms incorporating the ITBOOST name, the company logos, and all related
names, logos, product and service names, designs, trademarks, trade dress, service marks, and slogans are
trademarks of ITBOOST or its affiliates or licensors. You must not use such marks without the prior written
permission of the company. All other names, logos, product and service names, designs, trademarks, trade dress,
service marks, and slogans on Service are the trademarks of their respective owners.
6. Cancellation and Termination
Termination – You may terminate this Agreement at any time by ceasing all use of the Service and notifying
ITBOOST through your Account. ITBOOST may terminate this Agreement and your access to all or any part of the
Service at any time, with or without cause, with or without notice, effective immediately, if it believes, in its
sole judgement, that you have breached or may breach any term or condition of this Agreement. ITBOOST can terminate
the Service immediately as part of a general shut down of our Service. All provisions of this Agreement which by
their nature should survive termination shall survive termination, including, without limitation, ownership
provisions, warranty disclaimers, indemnity and limitations of liability.
Final Payment for Prior Service Rendered – In the event of termination of your Account, you will be charged
for any outstanding amounts owing at the end of your billing cycle, including, without limitation, Transaction Fees
incurred during your last month of service.
Removal of Subscriber Data – In the event your Account is terminated, all Subscriber Data may be
permanently deleted after 14 days. Prior to Subscriber Data being deleted, provisions can be made to allow access
to an export of your Subscriber Data by request via email to support@ITBOOST.com.
7. Changes to the Service, Pricing, or Billing
Changes to the Service – ITBOOST reserves the right at any time, and from time to time to modify,
discontinue, temporarily or permanently, the Service (or any part thereof) with or without notice.
Changes to Billing or Pricing – ITBOOST reserves the right, at any time, and from time to time, to change
its prices and billing methods for the Service, subject to 30 days’ notice from us or unless otherwise noted. Such
notice may be provided at any time by posting on the ITBOOST Site (www.ITBOOST.com), the Service itself, or by email to you, the Subscriber.
ITBOOST shall not be liable to you or any third party for any modification, price change, suspension, or
discontinuation of the Service.
8. Intellectual Property
This Agreement does not transfer from ITBOOST to you any ITBOOST or third party intellectual property, and all
right, title and interest in and to such property will remain (as between the parties) solely with ITBOOST.
ITBOOST, ITBOOST, Inc., the ITBOOST logo, and all other trademarks, service marks, graphics and logos used in
connection with ITBOOST, or the Service are trademarks or registered trademarks of ITBOOST or ITBOOST’ licensors.
Other trademarks, Service marks, graphics and logos used in connection with the Service may be the trademarks of
other third parties. Your use of the Service grants you no right or license to reproduce or otherwise use any
ITBOOST or third-party trademarks.
9. Changes to the Agreement
ITBOOST reserves the right, at its sole discretion, to modify or replace any part of this Agreement or the
Service. It is your responsibility to check this Agreement periodically for changes. If you would like to be
directly notified in the event of a change to the Agreement, you may request so by emailing hello@ITBOOST.com. Your continued use of or access to the
Service following the posting of any changes to this Agreement constitutes acceptance of those changes. ITBOOST may
also, in the future, offer new services and/or features through the Service (including, the release of new tools
and resources). Such new features and/or services shall be subject to the terms and conditions of this Agreement.
10. General Representation and Warranty
You represent and warrant that (i) your use of the Service will be in strict accordance with the ITBOOST Privacy
Policy, with this Agreement and with all applicable laws and regulations (including without limitation any local
laws or regulations in your country, state, city, or other governmental area, regarding online conduct and
acceptable content, and including all applicable laws regarding the transmission of technical data exported from
United States or the country in which you reside) and (ii) your use of the Service will not infringe or
misappropriate the intellectual property rights of any third party.
11. Service Availability & Maintenance
ITBOOST makes every effort to ensure the Service is available at all times. However, there will be occasional
periods of downtime necessary to perform essential system upgrades and maintenance. We will attempt to provide
twelve (12) hours of notice for scheduled downtime, but in some cases, downtime may be unscheduled or beyond our
There may also be unforeseen incidents that cause the Service to go down for a period of time that are beyond
ITBOOST’s control. We will work to remediate any Service issues as quickly as possible.
Certain key Service processes may depend on 3rd party systems. We are unable to guarantee the availability of 3rd
party systems (e.g. for synchronization functions) and are in no way responsible for any outages.
12. Disclaimer of Warranties
You understand that we cannot and do not guarantee or warrant that files available for downloading from the
Internet or from ITBOOST will be free of viruses or other destructive code. You are responsible for implementing
sufficient procedures and checkpoints to satisfy your particular requirements for anti-virus protection and
accuracy of data input and output, and for maintaining a means external to our site for any reconstruction of any
lost data. To the fullest extent provided by law, we will not be liable for any loss or damage caused by a
distributed denial-of-service attack, viruses, malware, ransomware, or other technologically harmful material that
may infect your computer or mobile equipment, computer or mobile programs, data, or other proprietary material due
to your use of any of the ITBOOST services or any services or items obtained through ITBOOST or to your downloading
of any material posted on it, or on any ITBOOST services linked to it.
Your use of the service, its content, and any services or items obtained through ITBOOST is at your own risk. The
ITBOOST service its content, and any services or items obtained through ITBOOST are provided on an “as is”, “with
all faults and defects” and “as available” basis, without any representations or warranties of any kind, either
express or implied. Neither the company nor any person associated with the company makes any warranty or
representation with respect to the completeness, security, reliability, quality, accuracy, or availability of the
ITBOOST service. Without limiting the foregoing, neither ITBOOST nor anyone associated with the company represents
or warrants that the service, its content, or any services or items obtained through ITBOOST will be accurate,
reliable, error-free, or uninterrupted, that defects will be corrected, that our site or the server that makes it
available are free of viruses, malware, ransomware or any other harmful components, or the service or any services
or items obtained through ITBOOST will otherwise meet your needs or expectations.
To the fullest extent provided by law, ITBOOST hereby disclaims any and all warranties of any kind, whether
express or implied, statutory, or otherwise, including but not limited to any warranties of merchantability,
non-infringement, and fitness for particular purpose.
The foregoing does not apply to any warranties that cannot be excluded or limited under applicable law.
13. Limitation on Liability
To the fullest extent provided by law, in no event will the ITBOOST or its affiliates, or its and their owners,
licensors, service providers, employees, agents, officers, attorneys, or directors be liable for damages of any
kind, under any legal theory, arising out of or in connection with your use, or inability to use, the service, any
ITBOOST services linked to it, any content on the ITBOOST site or such other ITBOOST services, including any
direct, indirect, special, incidental, consequential, or punitive damages, including, but not limited to, personal
injury, pain and suffering, emotional distress, loss of revenue, loss of profits, loss of business or anticipated
savings, loss of use, loss of goodwill, loss of data, and whether caused by tort (including negligence), breach of
contract, or otherwise, even if foreseeable.
The foregoing does not affect any liability that cannot be excluded or limited under applicable law.
You agree to defend, indemnify, and hold harmless the ITBOOST and its affiliates, licensors, and service
providers, and its and their respective owners, officers, directors, employees, contractors, agents, attorneys,
licensors, suppliers, successors, and assigns from and against any and all claims, liabilities, damages, judgments,
awards, losses, costs, expenses, or fees (including reasonable attorneys’ fees) arising out of, in connection with
to, your content, any use of the ITBOOST services’ content, services, and products or your use of any information
obtained from ITBOOST.
15. Governing Law and Jurisdiction
thereto (in each case, including non-contractual disputes or claims), shall be governed by and construed in
accordance with the internal laws of the State of Texas without giving effect to any choice or conflict of law
provision or rule (whether of the State of Texas or any other jurisdiction).
instituted exclusively in the federal courts of the United States or the courts of the State of Texas, in each case
located in the City of Dallas and County of Dallas although we retain the right to bring any suit, action, or
You waive any and all objections to the exercise of jurisdiction over you by such courts and to venue in such
16. Limitation on Time to File Claims
service must be commenced within one (1) year after the cause of action accrues, otherwise, such cause of action or
claim is permanently barred.
This Agreement constitutes the entire agreement between ITBOOST and you concerning the subject matter hereof, and
they may only be modified by a written amendment signed by an authorized executive of ITBOOST, or by the posting by
ITBOOST of a revised version. Except to the extent of applicable law, if any, provides otherwise, this Agreement,
any access to or use of the Service will be governed by the laws of the province of the State of Texas, excluding
its conflict of law provisions, and the proper venue for any disputes arising out of or relating to any of the same
will be the federal courts located in Dallas, Texas. The United Nations Convention on Contracts for the
International Sale of Goods does not apply to this Agreement.
Except where prohibited by applicable law, you waive any right you may have to commence or participate in any
class action against ITBOOST related to any claim and, where applicable, you also agree to opt out of any class
proceedings against ITBOOST. If you have a claim, you should give written notice to arbitrate at the address
specified below. If we have a claim, we will give you notice to arbitrate at your address provided in your
registration data. Arbitration will be conducted by one arbitrator pursuant to the commercial arbitration laws and
If any part of this Agreement is held invalid or unenforceable, that part will be construed to reflect the
parties’ original intent, and the remaining portions will remain in full force and effect. A waiver by either party
of any term or condition of this Agreement or any breach thereof, in any one instance, will not waive such term or
condition or any subsequent breach thereof. You may assign your rights under this Agreement to any party that
consents to, and agrees to be bound by, its terms and conditions; ITBOOST may assign its rights under this
Agreement without condition. This Agreement will be binding upon and will inure to the benefit of the parties,
their successors and permitted assigns.
Questions or Comments. Should you have any questions or comments regarding this agreement, please contact ITBOOST
using the information below.
1304 W Walnut Ln,
Irving, Texas 75056