Consistent Customer Support Across Techs and Clients
No matter what tech answers the phone, all relevant user information and past support issues pop up on screen to provide a seamless customer experience.
Centralized and organized user profiles are linked to user phone numbers to make it easy for techs to find the information they need when they need it.
Once your techs determine the reason for the call, the pop-up screen allows them to access the entire ITBoost platform, from KB articles to dashboards to documentation.
From general support issues to complex client needs, create custom templates, customize existing articles, and build the ultimate collection of Knowledge Base Articles for every support situation.
With easy-to-use dashboards, your techs will have access to all the information—from customer feedback to company information—they need to supply the support your clients want.
Accurate documentation makes superior customer support possible. See how ITBoost brings your IT documentation, support dashboards, and KB articles together in one, centralized location.
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+1 (254) 854-6987
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